BT Group plc

What we know about this broker

Confirmed 2026-06-17. BT retired all printed phone books in March 2024 and shut down their online searchable digital directory at end of April 2024. The legacy BT Phone Book directory no longer maintains a publicly searchable profile; accordingly tier 2 / broker_confirmed applies rather than tier 1 / public_rescan (seed hint overridden). Residential ex-directory opt-out is via phone call to 0330 123 4150 (Mon-Fri 08:30-17:00), which removes the subscriber from BT 118500 Directory Enquiries and any A-Z PDF listings. For formal UK GDPR Art.17 erasure or suppression requests the OneTrust DSR portal is the primary online channel (URL above). BT only removes entries from future publications; historically published issues cannot be altered. Authorized agents are accepted conditionally: BT may require verification of authority. Opt-out of receiving the physical phone book (where still distributed) was via [email protected]. General privacy contact phone: 0330 1234 150. Classified as manual on 2026-06-17 after live worker validation confirmed the OneTrust form is CAPTCHA/error-gated for automation and the reliable ex-directory path is phone-assisted.