Terms of Service

By accessing or using the Redacted website and service (the "Service"), you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Service.

These Terms apply to all visitors, users, and anyone else who accesses the Service. The Service is intended solely for individual consumers located in the United States who are seeking removal of their personal information from people-search and data-broker websites. Business, enterprise, or reseller use is not permitted.

Redacted is a personal data-removal service for individual consumers. We scan 934 data-broker, people-search and background-check websites, find listings that match your profile, and submit authorized data-deletion requests on your behalf under US state privacy laws (including the California Consumer Privacy Act and equivalent state statutes). We independently verify removals after the statutory window and provide documented before-and-after evidence for each confirmed removal.

Limits you should know before subscribing:

• —Some data is legally exempt and cannot be removed. Data held under the Fair Credit Reporting Act (FCRA), the Gramm-Leach-Bliley Act (GLBA), HIPAA, and data in public-record databases (court filings, property records, arrest records, etc.) is either exempt from general opt-out requests or governed by a separate regulatory regime. We label these "Legally exempt" in your dashboard and explain the specific exemption. We cannot remove them through our standard process.
• —We do not guarantee permanent removal or invisibility. Data brokers re-list people. Our monitoring catches re-listings and restarts the removal cycle, but we make no promise of perpetual absence from all sources.
• —We do not guarantee broker compliance within any specific timeframe. Most US privacy laws give brokers 15–45 days to comply. We report the statutory deadline for each broker, but we cannot compel compliance; we can only escalate non-compliance.
• —We are not a law firm and do not provide legal advice. Nothing in the Service or these Terms constitutes legal advice or creates an attorney-client relationship.
• —We do not monitor or remove data from the dark web. We are a people-search removal service. Dark-web monitoring, identity-theft insurance, and similar services are out of scope.

To file removal requests on your behalf, we require you to grant us a written authorization (the "Mandate"). The Mandate designates Redacted as your authorized agent under applicable US state privacy laws, including CCPA and state equivalents. Without the Mandate, data brokers are not legally obligated to honor our requests.

By granting the Mandate, you represent and warrant that:

• —You are the individual whose personal information you are asking us to find and remove (or the legal guardian of such individual).
• —The personal information you provide to us (name, address history, date of birth, contact information) is accurate and belongs to you.
• —You are 18 years of age or older.
• —You are located in or are a resident of the United States.

Providing false or inaccurate information to impersonate another person, or to cause removal of another person's data without their consent, is a violation of these Terms and may be a violation of law.

You agree not to:

• —Use the Service to remove data on behalf of another person without that person's explicit consent and a valid Mandate from that person.
• —Use the Service to harm, harass, or stalk any individual, or to interfere with any person's lawful business or government functions.
• —Attempt to reverse-engineer, scrape, or automate interactions with the Service beyond normal use.
• —Use the Service for any commercial purpose, resale, or on behalf of multiple individuals under a single subscription.
• —Attempt to circumvent or interfere with the Service's security, authentication, or access controls.

We reserve the right to suspend or terminate accounts that violate these terms, with or without notice, depending on the severity of the violation.

The Service is offered at $5 per month per account. Subscriptions are billed monthly in advance. All prices are in US dollars.

Cancellation:

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period, so you retain full access and continued monitoring until then. We do not charge cancellation fees.

30-day money-back guarantee:

If you are not satisfied within the first 30 days of your first paid subscription, contact us at our contact page and we will issue a full refund, no questions asked.

Your removal history is yours:

We do not withhold your removal history or audit log as a condition of remaining a subscriber. You can request a full export of your removal activity at any time, regardless of your subscription status, by contacting us. Deleting your account triggers a cryptographic deletion of your PII, but you can export before you delete.

Payment processing:

Payments are processed by our payment processor. By providing your payment information you authorize us to charge the applicable subscription fee on a recurring monthly basis until you cancel. We do not store full card numbers; our processor handles PCI-DSS compliance.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not warrant that data brokers will comply with removal requests within any particular timeframe, or at all. Statutory compliance windows are set by law and enforced (to the extent they are enforced) by regulators, not by us.

We do not warrant that a listing, once removed, will not reappear. We commit to monitoring for re-listings and re-filing removals when we detect them, but we cannot guarantee permanent absence.

Nothing in the Service or these Terms is legal advice. The Mandate is an agency authorization document, not a legal pleading, and Redacted is not a law firm.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL REDACTED, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICE.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, REDACTED'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID TO REDACTED IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In those jurisdictions, our liability is limited to the greatest extent permitted by law.

You agree to indemnify, defend, and hold harmless Redacted and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with: (a) your access to or use of the Service; (b) your violation of these Terms; (c) your violation of any third-party right, including any privacy or intellectual property right; or (d) any claim that information you provided to us caused damage to a third party.

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. You and Redacted agree that the state and federal courts located in Delaware have exclusive jurisdiction over any dispute arising out of these Terms or your use of the Service, and you consent to personal jurisdiction in those courts.

Before filing a claim, you agree to contact us first so we can try to resolve the issue informally. Most concerns can be settled this way. Nothing in this section limits any right you have under the consumer-protection or privacy laws of the state where you live, where those laws cannot be waived by contract.

We may update these Terms from time to time. When we do, we will update the "Last updated" date at the top of this page. For material changes, we will notify you by email or by a prominent notice in the Service at least 14 days before the change takes effect. Your continued use of the Service after the effective date of a change constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, cancel your subscription and stop using the Service before the effective date.

You may stop using the Service and cancel your subscription at any time. We may suspend or terminate your access for violation of these Terms, non-payment, or for any reason with reasonable notice, except where immediate termination is required to protect the security or integrity of the Service or its users.

Upon termination, your subscription ends and your access to the Service ceases. If you request account deletion, your PII is crypto-shredded as described in the Privacy Policy. Provisions that by their nature should survive termination (including disclaimers, limitation of liability, and indemnification) will survive.

Questions about these Terms should be directed to:

redacted.example/contact