Experian Ltd

What we know about this broker

Confirmed 2026-06-16. Experian Ltd is a major UK credit bureau and marketing-data broker. Two distinct opt-out playbooks exist under one recipe: (1) Marketing Services opt-out (NMR — No Marketing Request): online form at https://www.experianmarketingservices.digital/OptOut/OptOut. Required fields are first name, last name, and postal address. Experian adds contact details to their suppression file within 7 days; the marketing database is rebuilt monthly so full propagation can take up to 30 days. Users can verify marketing-file status at https://www.experianmarketingservices.digital/MarketingFile. (2) Full DSAR / erasure of credit-file or other personal data: contact the DPO at [email protected] or by post to The Data Protection Officer, Experian Ltd, PO Box 8000, Nottingham NG80 7WF. Proof of identity is required for credit-file requests (id_required: true). Erasure right is NOT absolute for credit data held under statutory/legitimate-interest grounds; most outcomes will be restriction or NMR suppression rather than full deletion. Authorized agents are accepted with written authority but identity verification is applied to both the agent and the data subject (hence conditional). SLA is 30 days (extendable to 3 months for complex cases). Escalation path: ICO complaint at ico.org.uk if denied or no response. Tier set to 2 (not 1) because Experian credit/risk profiles are not publicly re-scannable; verify.method is broker_confirmed. Credit-file dispute process is a separate playbook from the marketing opt-out — this recipe covers the marketing NMR channel as primary flow.