What we know about this broker
Confirmed 2026-06-16. Graydon UK was acquired by Creditsafe; graydon.co.uk now redirects to creditsafe.com (301 Moved Permanently). All data subject requests (DSRs) for Graydon UK data are handled by Creditsafe Business Solutions Ltd under the Creditsafe UK helpdesk. Channel is email: submit a ticket at help.creditsafeuk.com selecting type "GDPR Request", or email [email protected] directly. Required identifiers: full name, email address, and proof of identity/address (hence id_required: true). Creditsafe has a 30-day SLA (extendable by 2 months for complex cases). Erasure right under UK GDPR Art 17 / Data Protection Act 2018 applies but may be restricted where legitimate interests or statutory obligations override. Business-register officer data (Companies House-derived) is publicly mandated and typically exempt from erasure; only privately held data (marketing contact lists, credit scores, direct contact enrichment) is erasable. Authorized agents accepted with signed authority (conditional). Postal address: Creditsafe Business Solutions Ltd, Ty Meridian, Cardiff Gate Business Park, Malthouse Avenue, Pontprennau, Cardiff CF23 8BA. Phone: +44 (0)2920 886 500. Escalation path: ICO complaint (ico.org.uk) if no response within 30 days or request denied. graydon.co.uk surface retained for entity-resolution continuity; operative domain is creditsafe.com.
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